stc Website (

Please read these terms and conditions carefully before using this website. These are the general terms and conditions governing your access and use of this website. If you do not agree with any of the terms and conditions below, you should immediately stop using the site and/or any of the services offered through this site. By proceeding to use the site in any way, you are agreeing to comply with these terms of use, including any policies and guidelines. These general terms do not alter in any way the conditions stipulated in the other written agreements or contracts you may have signed with Kuwait Telecommunications Company " stc ".

1. Definitions

" stc "

Kuwait Telecommunications Company, a Kuwaiti public shareholding company, located in the state of Kuwait.


All data, information, and material including, but not limited to, texts, pictures, photographs, software, videos, music, sounds and graphics.


Any service provided by stc including: conveyance, emission, reception/transmission or broadcast of voice, data, signs, signals, sounds or images via www. stc

"Terms and Conditions"

The terms and conditions set forth herein determining the rules of using stc 's site.


The word or mark " stc ", however represented, including stylized representations of all associated logos and symbols and combinations and drawings.

2. User Obligations

2.1 Use the site and the services delivered in accordance with these Terms and Conditions and in an appropriate and lawful manner and by way of example and not as a limitation. User shall not:

2.1.1 Receive, access, transmit or broadcast any content which is unlawful or in breach of any Intellectual Property Rights (including copyrights).

2.1.2 Use the site and/or the services to advertise or offer to sell any goods or services for any commercial purpose without stc 's written consent;

2.1.3 Transmit any electronic content (including viruses) through the site, which causes or is likely to cause detriment or harm to stc or others.

2.1.4 Attempt to gain unauthorized access to any of stc 's services, other accounts, computer systems or networks connected to any of stc 's services through hacking or any other means.

2.1.5 Disclose personal or sensitive information or any information which may identify the user.

3. Costs

3.1 Some services may be chargeable as indicated on the site and in any other terms and conditions.

3.2 User acknowledges that he/she shall be responsible for payment of any charges that may be requested, as per the prices announced by stc .

3.3  stc shall be entitled to debit from the user's credit card account or recover by any other means any amount including any upfront payment due on any service or product offered through stc 's site once such service requests are accepted. The user shall be liable to pay stc all other charges as indicated for each service.

4. Changes to the Terms and Conditions

4.1  stc reserves the right to modify, alter or otherwise update any of these Terms and Conditions from time to time as it deems fit without need to serve any announcement in regard thereof. The amended Terms will automatically be effective when posted on the site. Your continued use of the site after any changes or amendments in these Terms shall constitute your expressed acceptance to such changes or amendments.

4.2  stc reserves the right to discontinue, temporarily or permanently, the site (or any portion thereof), at any time without notice. stc shall not be liable to the user or to any third party for any suspension or discontinuance of the site (or any portion thereof). 

5. Geographical Restrictions

stc provides this site for use only by persons located within the state of Kuwait. stc makes no representation that all products and services described in the site are appropriate or available for use in locations outside the state of Kuwait. Those who choose to access stc site from other countries do so on their own initiative and are responsible for compliance with local laws of that country.

6. Proprietary Rights

6.1 All trademarks used on the site, whether words or designs in any way, are the trademarks of Kuwait Telecommunication Company " stc ". You shall not use these trademarks; in addition, you acknowledge and agree that you are only allowed to use the site and the services as set out in these Terms and Conditions. Nothing on this site can be interpreted as granting any license to transfer any Intellectual Property Rights.

6.2 User must not copy any material contained on this site to any other server without the prior written consent of stc . Any unauthorized use of the contents of www. stc shall be deemed in breach of copyright laws and trademark laws in the state of Kuwait or other laws and international conventions "e.g. Berne, TRIP's...etc."

7. Limitation of Liability

7.1  stc makes no representations or warranties of any kind, expressed or implied, as to the operation of this site, content or materials included on this site. Moreover, stc does not warrant that this site is free of viruses or other harmful components. Therefore, stc will not be liable for any damages of any kind arising from the use of this site, and you agree that your use of this site is at your own risk.

7.2  stc makes all reasonable efforts to ensure that all information provided via this site is accurate at the time of uploading in the site; however, there may be errors, for whatsoever reason which may be beyond the reasonable control of stc and in such cases, the user cannot hold stc liable or responsible for any such situation.

7.3 stc has the right to reject the sale done through this site in the event of detecting a pricing error due to system and/or incorrect product.

7.4 The user is responsible when using features such as fingerprint and face recognition to access and manage account on web, app and kiosk.

8. Liability for Violating Site Security

Each user must be aware and must acknowledge that violating the security of this site is prohibited since it may result in criminal and civil liability as per the laws of the state of Kuwait. Examples of security violations include, without limitation, the following actions:

  • Unauthorized access to site and copying the source code
  • Unlawful use of data or systems including any attempt to probe or scan the site
  • Breach security or authentication measures
  • Unauthorized monitoring of data, or
  • Using any means to avoid any limitations imposed by stc upon use of customers' passwords

9. Security of Your Account

Under these Terms and Conditions, you agree and understand that you are responsible for maintaining the confidentiality of your password associated with access to the services of this site. Accordingly, you agree that you will be solely responsible to stc for all activities that occur under the usage of your password.

10. Monitoring of Usage & Personal Data

10.1 Under these Terms and Conditions, you empower stc the right to monitor or record your usage of this site, in particular for stc 's business purposes; such as for quality control and training.

10.2 Moreover, you agree that your personal data provided to stc through this site may be used and retained by stc and any third party authorized by stc to be acquainted with your personal data for purposes of collection, credit or site security.

11. General Terms and Provisions

11.1 Upon reading these Terms and Conditions, the user acknowledges to being in agreement with all instructions in respect to each service rendered via this site.

11.2 The user pledges not to use the services rendered via website in any form in conflict with the laws of the state of Kuwait.

11.3 If the user's PC does not support relevant technology including, but not limited to, encryption, the user may not be able to use certain services or access certain information on this site.

11.4  stc reserves the right to charge for access to certain services or information provided through this site, such services or information may be subject to additional Terms and Conditions.

11.5  stc 's site services are constantly evolving. The user acknowledges and agrees that the form and nature of the services which stc provides may change from time to time without prior notice.

11.6 If any part of these Terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.

11.7  stc reserves the right to revise or change the terms and conditions at any time and all the transactions shall be governed by the terms and conditions in place at that time of such transaction. stc may assign these Terms and Conditions to a third party in case any such requirement arises.

12. Language of the Terms

12.1 The English language version of the site is provided for your convenience only and that the Arabic language version of the site will govern your relationship with stc .

12.2 Should any conflict arise between the Arabic and the English versions of this site, the Arabic version will be considered as binding.

13. Governing Law & Jurisdiction

13.1 These terms and conditions are governed by the provisions of the Kuwaiti laws and are subject to all regulations and decrees governing telecommunications within the state of Kuwait and according to the provisions of Islamic Sharia.

13.2 The Kuwaiti Court shall settle all disputes that may arise from or are related to stc 's site.

Warning – Fraudulent E-Mail or SMS Communications

Before taking any action on any email or SMS, always cross-check with a stc Branch or our Call Center regarding the authenticity of such messages received on your email or SMS on your mobile purporting to be official correspondence from or on behalf of stc , using stc 's name and/or brand. Frequently, these unsolicited emails claim to offer immediate payment offers or employment opportunities, or indicate that the recipient has won a competition or lottery asking to enter your mobile number, site access password, ATM number or other information. Therefore, stc warns its clients to exercise caution and not to provide any information based on such messages, and advises to contact the legal department of stc once receiving such emails.

14 Complaints:

  • For technical and network issues, please contact us at 102, on mystc app or visit your nearest stc branch, and we’ll solve it for you within 7 days.
  • For billing issues, please contact us at 102, on mystc app or visit your nearest stc branch, and we’ll solve it for you within 2 days.
  • For refund requests, please visit one of our main branches, and we’ll process your request within 10 days.
  • For service related issues, please contact us at 102, on mystc app or visit your nearest stc branch, and we’ll solve it for you within 2 days.
  • For issues relate to value added services, please contact us at 102, on mystc app or visit your nearest stc branch, and we’ll solve it for you within 2 days.

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