Cloud Call Center
Optimize your customer experience with advanced cloud call-center solutions.
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Cloud Call Center
Watch this video for an overview of our service, and find out how we can help you empower your business to grow further.
Cloud Call Center
Handle your customer calls and interactions from virtually anywhere with the new cloud call-center solutions from solutions by stc. It eliminates the need for a physical call-center infrastructure, leading to reduced operational costs and increased scalability to support your evolving customer experience strategies. Manage your customer relations more efficiently by connecting your customers to the most suitable agent, in addition to functions such as IVR, queues, announcements, call routing and more.
Key Features
One call center for several locations
Integration of home office and mobile workplace
Queues with uniform call distribution (UCD)
Skill-based routing
Interactive voice response system (IVR)
Geographical forwarding
Customer priority rating (VIP)
Overflow system to handle rising call volumes
Comprehensive statistics and live monitoring for supervisors
Grow your business with us
Write to us or request a call, and our expert team will contact you at the earliest to help you with your needs.
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